Mission Support Alliance
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Mission Support Alliance - Service

Not unlike the many services a city provides for its municipality, MSA serves as Hanford’s city manager providing critical services to the site such as: processing over 450 million gallons of water per year, providing over 200,000 megawatt hours of power, maintaining over 500 miles of roads and managing over 2.4 million square feet of facility space.

Responding to the size and complexity of the Hanford Site cleanup, MSA has implemented several tools to improve service delivery across the site. We have a Mission Service Desk which provides a single, integrated system to capture and process all service requests and our online catalog simplifies access to services. MSA features a commercial rate structure to Hanford cleanup contractors which allows them to forecast their costs. And our service level agreements successfully align our services with customer expectations – a result which is reflected and measured in ongoing service metrics.
 

 

Safety

Maintaining safe and secure operations and ensuring the safety of our workforce is MSA’s number one priority.

Service

MSA recognizes that customer service begins and ends with understanding the customers’ needs and priorities.

Infrastructure

MSA is proud to serve as a prime contractor at the Department of Energy’s Hanford Site, where we provide the best in infrastructure services, emergency response and strategic site integration.

Environment

MSA is chartered with “greening” Hanford to protect the environment and conserve energy and natural resources.

 

 

 

 

Last Updated 02/27/2017 8:25 AM